● Reference · Help
Support
how to get help.
Item support runs through CodeCanyon, as Envato's item support policy describes. Before you write, the Status page and Troubleshooting answer most questions.
01How to ask
- Check Troubleshooting and the console's Status page first.
- Open the item's Support tab on CodeCanyon and send your question with: the Leadlantern version, the Node.js and pnpm versions, what you did, what you expected and what happened, the Status page result and the relevant lines of the server's messages. Never send keys, passwords or
.env.
02What support covers
Item support follows Envato's item support policy: answering questions about the item, help with bugs and reported issues, and help with the included features. Installation on your server, customization, the accounts of third-party services and legal questions about outreach are not part of item support.